View your order status and any available tracking through your secure LUMZO customer account.
Track your order
Sign in or create an account using the email address used at checkout. Orders connected to that email appear in your account.
When will tracking appear?
Tracking is available after a fulfillment includes a carrier tracking number. Your order status shows the latest available order and delivery details.
Already received an order or shipping email?
Use the order-status link in that email, or sign in above with the same email address. Shopify may ask you to verify your email or phone number to protect order information.
How long should delivery take?
Estimated delivery within the United States is 5-9 business days. See our Shipping Policy for details.
Need help with an order?
If you cannot access your order or delivery is taking longer than expected, email support@lumzopets.com with your order number. We typically reply within 1 business day.