Contact

Questions before you order, feedback, or help with an existing order - we are here to help.

How we can help

  • Choosing a product - ask about materials, use, size or fit before you buy.
  • An existing order - include your order number so we can find the right details quickly.
  • Returns or an item issue - tell us what happened and we will explain the next step.
  • Product requests and feedback - we read it and use it to improve the store.

Email support
support@lumzopets.com
Response time
We typically reply within 1 business day.

Before you write

You may find the answer in our FAQ, Shipping Policy, Returns & Refunds Policy, or Track Your Order page.

Send us a message

Use the form below or email us directly. Both reach the same support inbox.